Weekly timesheet not loading?

Hey there, @kauai1234.

Thanks for taking the time to reach out to the Community for support. 

It sounds like you may have some browser issues going on, such as bad cache. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your weekly timesheets not working. I've included links for all supported browsers that contain the steps to clear the cache below.

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, make sure to restart your browser. Then, lets try the weekly timesheet again. 

Please keep me updated and let me know if you have additional questions or concerns. Take care!

I tried that and the problem still persists. I tried it on the computer at my work and it wouldn't work, then my coworker signed into his account and tried it and it worked. 

Hi there, @kauai1234.

Thanks for getting back to me and letting me know those steps aren't working for you. 

Since your coworker isn't experiencing the same issue, I recommend contacting our Support Team. This way, an agent can review your account and securely remote into your screen to investigate this matter further. I've included the link to contact support below. 

• QuickBooks Time Support

Please let me know how it goes. Feel free to reach out any time. Have a great day!