Welcome to the Community, Shelly. Let me guide you through some troubleshooting steps to resolve the issue of getting an error message that says "Something went wrong. Give us a minute and try again" when entering payroll.
The stored files in your browser can cause unexpected issues with QuickBooks Online (QBO). Your cache retains data from websites to speed up loading times, but a full cache may slow down your browsing experience.
Here are some keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
After a successful attempt, clear your regular browser's cache to ensure a smooth experience moving forward. Alternatively, consider accessing your account via a different supported and up-to-date browser to enhance your experience.
Furthermore, I'm adding this resource on how to run, print, and customize payroll reports in QuickBooks Online Payroll: Run payroll reports.
Our goal is to ensure your experience managing finances with QuickBooks is as seamless and efficient as possible. Don't hesitate to drop more questions regarding your payroll. We're on standby and ready to jump back in at a moment's notice. Wishing you a prosperous financial year ahead!
