What happens when you have been trying to contact an expert for four days and no one responds or, "Press the Help button and someone will assist you" but no one does?

Hi there, Unknown user id. 

Thanks for stopping by the Community, the issue may be due to covid. We have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. For this reason, I suggest reaching out at a time between operating hours. The steps to reach out are as follows.

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

However, if you don't want to use our phone or instant messaging support service, you can post what you need assistance with here and we can take a shot at it. What seems to be the issue?