I'll route you to our support team to further investigate the error you've received when entering time entry, terri-albright-e.
When encountering an error message while entering time entry, creating a test account can be helpful for troubleshooting. Also, ensure that your time trackers have the necessary permissions to enter and save time entries.
However, to get a more tailored solution and a deeper understanding of the error message, I suggest contacting our QuickBooks Support team. They have specialized tools and resources to help resolve the issue. They can also create an investigation ticket if necessary.
Here's how to connect with us:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I've also included a detailed resource about working with timesheets which may come in handy moving forward:
I'm just a post away if you need more help entering time or have any queries with QuickBooks. Take good care.
