Let's find out the cause of why your access to your payroll information is denied and fix it to keep you going with your task, aicgc51.
The outdated stored cache can affect the performance of the program. I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. Incognito mode helps us verify the issue since this doesn't save any files.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If you're able to access the payroll information, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.
However, if you're still getting the same issue, let's contact one of our support agents. They can use their tools and check what's causing the error message and fix it for us. To reach them click this link: QuickBooks Online Support.
I've also added this article as a future reference in creating the paychecks of your employees and running reports to track your business' finances in QuickBooks:
Let me know if you still have other payroll-related concerns and questions. I'd be happy to help. Stay safe.
