cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
aicgc51-gmail-co
Level 1

When trying to access payroll information it keeps saying I don't have access rights to view that data, yet no changes had been made to access permissions

Even when no restrictions applied, system keeps denying access to payroll information, can't understand why
1 Comment 1
JoesemM
Moderator

When trying to access payroll information it keeps saying I don't have access rights to view that data, yet no changes had been made to access permissions

Let's find out the cause of why your access to your payroll information is denied and fix it to keep you going with your task, aicgc51.

 

The outdated stored cache can affect the performance of the program. I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. Incognito mode helps us verify the issue since this doesn't save any files.

 

Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

If you're able to access the payroll information, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

 

However, if you're still getting the same issue, let's contact one of our support agents. They can use their tools and check what's causing the error message and fix it for us. To reach them click this link: QuickBooks Online Support

 

I've also added this article as a future reference in creating the paychecks of your employees and running reports to track your business' finances in QuickBooks:

 

 

Let me know if you still have other payroll-related concerns and questions. I'd be happy to help. Stay safe.

Log in today
Get expert help and peer support to tackle all your QuickBooks questions effortlessly.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up