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brent-mccabe-ful
Level 1

Why are my QB fee's going up again? I like this service but you folks aren't the only online book keeping service. I still have to employ an CPA so.....

 
4 Comments 4
Just_me
Level 11

Why are my QB fee's going up again? I like this service but you folks aren't the only online book keeping service. I still have to employ an CPA so.....

The fees go up at least EVERY year.  

 

Good luck.  

 

 

brent-mccabe-ful
Level 1

Why are my QB fee's going up again? I like this service but you folks aren't the only online book keeping service. I still have to employ an CPA so.....

How about TWICE a year?

jeanbiverly_
QuickBooks Team

Why are my QB fee's going up again? I like this service but you folks aren't the only online book keeping service. I still have to employ an CPA so.....

Hello, Brent. I'm here to ensure that you have all the information necessary to understand the fee change.

 

We're currently transitioning all QuickBooks Self-Employed (QBSE) customers with a Payments account to our new standard pricing. Under the new standard ACH fee structure, new merchants will be charged 1% with no cap, while existing merchants will enjoy a capped fee of $20. This means that for transactions under $2,000, the customer will pay 1%, and for transactions above $2,000, the customer will be charged a flat fee of $20 per transaction.

 

We're implementing new pricing plans to simplify and standardize our offerings. This change may lead to receiving contacts related to email or billing.

 

Additionally, these updates will be taking effect on August 1, 2024. We sent out critical notices on June 27, 2024, to ensure that all of our customers are made aware of these changes.

 

Moreover, if you'd like to request a better rate, we encourage you to follow the internal process for determining a potential rate review.

 

We want to make sure that our pricing plans are transparent and easy to understand for our customers. If you have any other questions or concerns, feel free to add a reply to this thread. Take care.

robert14
Level 2

Why are my QB fee's going up again? I like this service but you folks aren't the only online book keeping service. I still have to employ an CPA so.....

I missed the notice email, and our special rates increased by almost 1%. Ouch. I like the QBO Payments integration, but our other processor is .09% lower, so I will accept the extra accounting hassle to save the 20k per year the increase costs us. 

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