Why are my reminders not being sent out automatically, I have set it up and made sure I checked the box to have them sent?

Hey there, @mtnreflectionswi. I'm here to make sure you can get those reminders sent out automatically.

Great job in making sure that you've checked the Automatic send emails box. Do you mind checking the email address associated with the reminder as well?  Make sure the email address is spelled correctly.
 

If the issue continues, I recommend contacting our Customer Care Support team. They'll be able to further investigate this and provide additional troubleshooting steps.

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

These instructions are also available from our guide on contacting QuickBooks Online support for your convenience.

​​​​​​​Please know that you're always welcome to swing by anytime if you have other questions or concerns. Thanks for joining us today and have a good one.