Hi BS23, let's do some troubleshooting steps to process the payment to your contractor successfully.
First off, could you please tell us if you encountered an error message while processing the payment, and what specific error message you've encountered? Any additional info will be greatly appreciated and will enable us to provide a more accurate solution.
In the meantime, please open the transaction and double-check the information to ensure all details are correctly set up. Then, try to start the direct deposit process again.
If the process still shows an error, please consider contacting your bank institution to inquire if there is maintenance that may cause the unsuccessful payment process.
If there is no maintenance at your bank and the issue persists, I recommend performing browser troubleshooting steps to figure out if this is related to a browser issue. Let's process the payment using incognito or private mode. Here's how:
- For Google Chrome: Ctrl + Shift + N.
- For Mozilla Firefox: Ctrl + Shift + P.
- For Microsoft Edge: Ctrl + Shift + N.
- For Safari: Command + Shift + N.
If you can process the direct deposit payment successfully in incognito mode, I recommend clearing your browser's cache and trying the process again in the regular browser.
For more detailed information regarding processing the direct deposit payment to your contractor, please read this article: Pay a contractor with direct deposit.
Additionally, once your payment has processed successfully ,you have the option to run, print, and customize your payroll reports in QuickBooks Online. This allows you to verify the accuracy and maintain transparency in your financial records. For step-by-step instructions, please see this article: Run payroll reports.
If you need more help with direct deposit payments to your contractor. Just comment on this thread. We'll respond quickly to assist you.
