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usersean1
Level 1
posted
‎April 30, 2021 10:54 AM
last updated ‎April 30, 2021 10:54 AM

Why did my employees not receive their direct deposit pay?

My employees always get paid via direct deposit every other Friday. However, they did not get paid this time. When I look in QBO it shows that the payroll has been processed but the employees did not receive their paycheck. I even got an email that showed the direct deposit was being withdrawn from the bank and paid out but it never did.
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2 Comments 2
adrianenriquez
Level 3
‎April 30, 2021 10:55 AM

Why did my employees not receive their direct deposit pay?

Hello @usersean1 !

 

We are currently aware of unexpected behavior affecting payroll deposit transactions with a settlement date of 4/30/21 and our team of payroll experts is working diligently to get this matter resolved as soon as possible!

 

Please visit our Quickbooks Status Page to view the most recent updates regarding this matter and to Subscribe To Updates via Text/Email/RSS Feed or your preferred communication method.

 

Thank you!

Adrian

QuickBooks Support Team

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JenoP
Moderator
Moderator
‎May 01, 2021 12:35 PM

Why did my employees not receive their direct deposit pay?

Hi there, usersean1.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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