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userkdavis
Level 1

Why did QBO Payroll Core add another Regions checking account to my balance sheet when I enrolled in Payroll Core? I only have one Regions checking account.

 
4 Comments 4
Ryan_M
QuickBooks Team

Why did QBO Payroll Core add another Regions checking account to my balance sheet when I enrolled in Payroll Core? I only have one Regions checking account.

Hi @userkdavis,

 

The situation you stated above is unique. 

 

I suggest you contact our Technical Support team for assistance with this issue. They can pull up your account information and investigate why there's another Checking account generated after you enrolled in the Payroll Core service. 

 

You can keep this article as a reference: Contact Payroll Support. It includes their hours of operation, so you know they're available when you contact us. 

 

Let me if you have other questions about the Payroll Core service. Post a comment below, and I'll get back to you. 

userkdavis
Level 1

Why did QBO Payroll Core add another Regions checking account to my balance sheet when I enrolled in Payroll Core? I only have one Regions checking account.

The payroll tech support person I spoke was very little help, and I feel never understood what my question was.

userkdavis
Level 1

Why did QBO Payroll Core add another Regions checking account to my balance sheet when I enrolled in Payroll Core? I only have one Regions checking account.

The payroll tech support person I spoke with was no help.  I don’t think she ever understood my why.

MaryLandT
Moderator

Why did QBO Payroll Core add another Regions checking account to my balance sheet when I enrolled in Payroll Core? I only have one Regions checking account.

I may not personally experience what you've been through with our Live Support Team, userkdavis.

 

But, I'm here to help find out who added other Regions checking account on your Balance Sheet report. Someone may have accidentally added this account to your book.

 

You can start by accessing the Audit log to know who made the change and what they did. Let me show you how:

  1. Go to Settings ⚙and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Click Apply.

If you don't recognize the user, the system creates special users for a specific situation. Learn more about this through this link: Use the audit log in QuickBooks Online.

 

On the other hand, you can remove the duplicate region checking account. Here are the steps:

 

  1. Go to Settings ⚙, select Chart of accounts.
  2. Find the account you want to delete.
  3. Select the Action ▼ drop-down, select Make inactive.

I'm adding these links for future reference:

Keep me posted if there's anything else I can help you with today. I'll be right here anytime to provide the information you need.

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