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useradam2
Level 1

Why didn't our employees get paid if Quickbooks says payroll processed? Why can't I speak with a person about this. We are in a crisis and I cannot speak to anyone.

 
1 Comment 1
adrianenriquez
Level 3

Why didn't our employees get paid if Quickbooks says payroll processed? Why can't I speak with a person about this. We are in a crisis and I cannot speak to anyone.

Hello @useradam2 !

 

We identified a third-party issue with direct deposit processing this morning that has delayed the deposit of your employees’ paychecks into their account. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of day today.

 

Please visit the Quickbooks Status Page to view the most recent updates regarding this matter and to Subscribe To Updates via Text/Email/RSS Feed or your preferred communication method.

 

We deeply apologize for any inconveniences this may cause.

 

Thank you!

Adrian

QuickBooks Support Team

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