Hi there, Michael.
I recognize that you're experiencing difficulty with one of our QuickBooks Online (QBO) feature. I'm here to do everything to assist you and get this issue resolve quickly. To better understand and find a solution for this, would it be possible for you to provide me with more and detailed information? Including a screenshot as well, would greatly aid in resolving this matter.
I appreciate any details you can add with your reply. Just click on the Reply button, I'll be here to answer them as soon as possible.
