Why does Overview show payroll needs to be done, even after I have completed payroll and run my reports? BUT...TO DO LIST states "Looks like you're all caught up"?

Thanks for letting us know, laurene. I see how important managing employees' payroll is and seamlessly account for them without any discrepancies. I've come to help you route to the right support available, so this gets resolved for you.

Usually, notifications or reminders like this are indications that there might be some employees you haven't run their payroll yet. If this is the case, I recommend reviewing them and running your regular payroll when necessary.

However, if payroll is completed for all of your employees, I suggest contacting our QuickBooks Payroll representatives. Doing so will allow them to pull up your account in a secure environment, conduct further research, and create an investigation ticket if need be. This way, they'll provide additional assistance to help rectify this issue. To do this:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, you may utilize this guide to help you manage and wrap up this year's payroll: Year-end checklist for QuickBooks Online Payroll.

I'll get back into this thread whenever you have additional questions when managing employee payroll and data in your account. Feel free to leave a reply below, so I can provide timely assistance. Keep safe.