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mgodsey
Level 2

Why does Payroll cover FUTURE dates instead of the past weeks?

Using QuickBooks Online Payroll, I just set up payroll, and ran my first payroll on Feb 15.  It listed the pay date as Feb 16, and indicated it covered the pay period from Feb 16-28.   WHY is it set up to cover FUTURE dates?  This is extremely confusing, and inconsistent with any normal payroll.   Both salaried and hourly employees are usually paid for the dates just worked, not the future dates (which may change in the future, including use of PTO, overtime hours, etc.).   I can't fine where this would be a setting I can change even.   Hoping someone can help?

3 Comments 3
mgodsey
Level 2

Why does Payroll cover FUTURE dates instead of the past weeks?

Bumping for visibility... can anyone answer this?  Should be a simple thing, but I cannot figure out why in the world....??

Carneil_C
QuickBooks Team

Why does Payroll cover FUTURE dates instead of the past weeks?

I know this hasn't been an easy process for you, mgodsey.

 

I'll provide some insights and ensure you get routed in the right direction for support to sort out your issue with your payroll dates. 

 

Once you've already run your payroll, which covers the pay period from February 16–28 instead of the past few weeks, I suggest contacting our Payroll Support Team. They have tools to look into your account in a safe environment to check the setup of your pay schedules and find possible fixes.

 

Here's how you can reach out to them: 

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Ask the communityHave us call you, or Chat with us.

 

Please know that when contacting our support, ensure you reach out to them during their available hours.

 

Once settled, you can check out this reference to learn more about setting up and assigning pay schedules to pay your employees moving forward: Set up and manage payroll schedules.  

 

Stay in touch if you have concerns about payroll pay schedules or QBO payroll-related tasks. I'll be right here to answer them for you. Enjoy the rest of the day.

mgodsey
Level 2

Why does Payroll cover FUTURE dates instead of the past weeks?

I was able to pause Auto Payroll, and make edits to the pay schedule, to select paydays as the 15th and Last of Month, and in doing so also indicate the pay periods for each are the period just completed.  For whatever reason that was not the default - dumb default.  But I think I have it fixed now.  Will verify after payroll runs on the 15th

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