Let me provide you with comprehensive information that will help you regain access to those GPS tracking points, @twinkla.
First, ensure you are properly set up and have the latest version before we proceed with troubleshooting the GPS issue. GPS data is derived from a combination of satellites, Wi-Fi, and cellular data. Occasionally, phone settings and external conditions may affect GPS performance quality and accuracy. Here are a few things to check on the mobile device when GPS service isn't appearing:
- Both the device’s Operating System and the QuickBooks Time app should be up-to-date (out-of-date software or app could affect functionality).
- The app should be open in the background (do not force close the app).
- Restrict background data is on (Android) or background app refresh is off (iOS).
- The team member should be signed into the app and on the clock (signing out of the app prevents us from communicating with it).
- The device should be at a normal temperature (as with any piece of technology, overheating or freezing can affect functionality).
- The device should have power (if the battery dies or the phone is powered off, location tracking stops).
- The device should have a clear view of the sky (surrounded by various obstacles - large buildings, trees, even a bag - can hinder low-strength signals).
- You’re clocked in through a computer or kiosk.
- The device is in power-saving mode, airplane mode, or any low battery setting.
For a better understanding and troubleshooting possible GPS issues, you can check this article: Troubleshoot GPS for QuickBooks Workforce.
After ensuring that everything is in order, please refer to this article for comprehensive instructions to effectively manage timesheet approvals: Approve, unapproved, and reject timesheets for QuickBooks Time.
Please let me know if there's anything else I can assist you about GPS service, @twinkla. We're here to ensure your experience remains smooth and satisfactory.
