why has our 8/29 payroll not been processed by qb

Same here!  None of my clients employees have gotten their checks yet. 

Hi,  Carlene and aliciah45..

There's been a delay in the notification when processing the payroll funds. However, there's no actual impact on the money movement, and the funds will be deposited soon. You can check the status here: https://status.quickbooks.intuit.com/.

We appreciate your patience regarding this issue.

Mine hasn't either 

We have same issue and help isn’t working either.  Any resolution?

We are having same issue.  Didn’t get the email for payroll deposit receipt either.  Help isn’t working.  Any reaolution?

Same here.  I guess we are all in limbo until support opens.  

Same here as well and help is closed. My employees are blowing me UP!!!

Ours shows as processed but hasn't hit the bank?  How can I speak with a live person? As a customer for years with QB it shouldn't be this hard to get live help on something like this. Has QB figured out the issue and what is being done to fix it? Thanks for any help in this. 

Help is CLOSED! That is not helping my guys get paid

We have the same problem. Your suggestions are invalid- you're clearly not reading the post and/or comments. I have been trying to get through to quickbooks support for 40 minutes. AI is no help. I keep getting told that support is closed but they should have been open as of 9 am eastern time. Also, it seems everyone, myself included, ran payroll as normal. This isn't an "us" problem. It's pretty clear it's a "you" problem. Support needs to get off their butts and someone needs to start figuring out why our payroll is delayed. This happened a couple years ago and it's a BIG DEAL for our employees to not have their funds available.

100% CORRECT

We need an update asap!

I keep getting this message when i try to talk to someone:

Absolutely! This is the Friday before a holiday weekend, some clients are writing checks to pay their people (which they will now be double paid and business owners will have to deal with that headache), and employees are blowing up my client's phones in a panic. What is worse than that? NOT HAVING AN ANSWER or a SOLUTION to provide.

I appreciate all of you taking the time to reach out to the QuickBooks Community for this concern. 

Our Payroll Team has confirmed that payroll will be processed today and funds will be deposited. Some users may experience a delay in receiving notifications confirming successful payroll processing.

Please rest assured that the issue has been resolved, and payroll will be completed by this afternoon. We truly appreciate your patience and understanding during this maintenance.

For more information about this concern, please review our Status page: 

• QuickBooks Status

Don't hesitate to reach out if you have any additional questions or concerns. Take care! 

We are having the same issue.  Any answers?

I appreciate the update - but not being able to get through to support either by phone or by chat is not acceptable.  I have tried both and I have case numbers.  Also, not notifying the companies who use your payroll service is not acceptable either.  There are several ways that QB payroll could have sent notifications out.

I too appreciate the update.  And here’s another update -our payroll and or direct deposits have been transmitted by QuickBooks Online Payroll shortly after noon today.

I do appreciate the turnaround.  However, it is totally unacceptable to not have provided proper communication of this issue either before it happened and or while it is happening.

This is as so many others have voiced an IMPORTANT matter.  Payroll is IMPORTANT to employees.  Enough said.  

Added to that the timing of this issue is unacceptable - just before a holiday when availability of payroll is  even more important to employees. 

Therefore deserving of a quicker, reliable, and or formal/real communication from QuickBooks. 

This was not the time to shut down communications and or support.  Or not the time to install updates to the system on a day before payroll and before a holiday.  

The responses whether AI generated or whatever automated source were irrelevant to the topic/issue and or sending to updates from one year ago.  And then after a long wait after attempting to access Help to receive a response that ‘support is currently closed at this time’ was not acceptable.

The QuickBooks Community had been the only source of information and or where a few actual posts were from a ‘QuickBooks team’ that seemed ‘live’ and or real.  And it stated the resolution would be ‘at a later time’ today which was bearing uncertainty.  A Community Forum is not considered a direct, formal and or reliable source of communication from a responsible company for an issue of this importance.

There should have been a message when opening the application today and or on a previous day to forewarn of a possible delay in payroll processing.  There are way too many ads, sale banners, greetings  that liter the QuickBooks home view when opening the app for this not to have been possible.  It is way more important to be notified of a possible system issue especially in delaying payroll processing than to have some personal greeting taking up a quarter of the screen when the app is opened.

“Business Feed” messages and  “Expense insight” messages that take up a third of the view and that are insignificant and trivial and NOT as important as communicating a real issue such as delaying Payroll processing.  This is supposed to be an accounting app and accounting principles are supposed to include conveying consistent, accurate information on a timely basis.

I'm trying to send my payroll for payment next wednesday and it keeps blowing me out and not giving me the report that I expect that says the checks will be direct deposited to our employees. 

What is happening???

Hi, @DeannaIDC.

There's been a delay in the notification when processing the payroll funds. However, there's no actual impact to the money movement, and the funds will be deposited soon. You can check the status here: https://status.quickbooks.intuit.com/.

We appreciate your patience regarding this issue.