Hello there, espanacan.
To start, may I know if you receive any error messages when subscribing to payroll? Any information you can add is a great help so I can provide a timely solution.
In the meantime, let's perform some troubleshooting steps as it could be related to your web browser. We can start by using an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior.
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once opened, subscribe to payroll again. If this works, clear your browser's cache to eliminate piled up data that might cause interruptions when accessing other QuickBooks sites.
However, if the issue still persist, I recommend reaching out to our Payroll support team to further help you subscribe to payroll.
When succeed, here's a helpful article that you can use as a guide in setting up your payroll: Get started with QuickBooks Online Payroll.
I'm always here ready to lend a hand if you have any other concerns managing your payroll subscription. Please don't hesitate to leave a reply below. Have a good one.
