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manoufer
Level 1

why is payroll down?

 
1 Comment 1
MariaSoledadG
QuickBooks Team

why is payroll down?

Can you please specify the exact issue you're experiencing with your payroll? Are there any error messages appearing? This will help me identify the problem and resolve this efficiently, Man.

 

In the meantime, you can log into your QuickBooks Online (QBO) account using a private window, as it doesn't save your browsing history, cookies or data. This provide a fresh start that often resolve glitches.

I've added the shortcut below:
 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Press Ctrl + Shift + N(Microsoft Edge)

 

Once done, try working in your payroll again. If everything is fine, return to your main browser and clear the cache to free up space and potentially improve your device performance. If the the problem continues, consider switching to another browser.
 

To give you more information on how you to create and run payroll, check out this article for reference: Create and Run Your Payroll.

 

Additionally, you may want to create a  Payroll Summary report so you can view and keep track of your employee's payroll wages, taxes, deductions and contributions of your employees. I've added this for you: Create A Payroll Summary Report.

 

To optimize and streamline your payroll process for your employees, you can Explore QuickBooks Payroll. This offers detailed solutions for managing payroll efficiently.

 

Please let me know if your referring to something else or if there's anything that you need help with involving payroll or any other inquiries. I'd be glad to assist you further.

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