Hey there, @abtexwindows!
Before we begin, can you clarify if you are encountering any error messages when running payroll, or is the issue related to employee setup, payments, taxes, forms?
If you see an error message while processing payroll or if there are unusual behavior between the browser, such as missing features, or glitches, we recommend starting by clearing your cache and Intuit-specific cookies to ensure you're using the latest data and to fix any issues caused by outdated information. You can also use updated or other supported browsers to resolve compatibility issues.
If the issues are related to managing Employee Setup, Payments, Taxes, or Forms, we suggest reaching out to our Live Support Team for further assistance. They’ll securely review your account and provide personalized help to resolve the issue:
- Click the Help (?) Icon in the top-right corner.
- Choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
Let us know if you have additional queries that needs to be addressed. The Community space is available 24/7.
