Why is quickbooks charging me when it fails to work?

I absolutely see where you're coming from, myocom7. Let's work together in sorting this out.

You'll accrue a monthly charge using QuickBooks Self-Employed (QBSE) If you're in a paid subscription. However, if you're still in a free trial, you shouldn't be billed for utilizing the platform.

Moreover, I want to ensure you get the help you need when using QBSE. Could you please share the challenges you are facing? Any additional information you provide will be greatly appreciated, as it will help us offer the appropriate resolution.

Additionally, would you like to customize your invoices and set up online payments (if you haven't already) to smoothly manage your transactions? Feel free to check out this article (Customize your invoice and Turn on payments drop-down) for the complete guide: Invoices in QuickBooks Self-Employed.

We'll be glad to have you back in the Community if you need further assistance in managing your QBSE account and self-employed transactions. Just click the Reply button, and we'll be ready to help you.

@Rea_M  Has your company ever considered managing its own cache properly?

You know, like literally every other company on the planet Earth (and, probably, Mars)?

Just throwing out ideas.

@Rea_M   I'd like an answer to FishingForAnswers question, as well.  

Has your company ever considered managing its own cache properly?

QBO deliberately abuses our cache memory for their own benefit. Expecting them to manage it properly is pointless. LOL

@Just_me  Judging by the vanishing act, I don't think we're getting that answer.

@Chrea  Ah, that's true; I don't know what I was thinking.