I appreciate you for ensuring that your contractor's email is accurate, Melissa. Let me route you in the right direction of support to solve the issue with email notifications not being sent accurately.
Since the issue persists, I recommend contacting our payroll support team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. They can also provide the steps you'd need to take to ensure the direct deposit notification will be sent to the correct contractor.
Here’s how to get in touch with them:
Refer to this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.
To ensure accurate record-keeping before filing 1099s, you can utilize this article to establish and monitor contractor payments: Set up contractors and track them for 1099s. This will help businesses keep accurate records and meet regulatory requirements.
Update me by leaving a comment below if there's anything else you need to know about handling contractors in QuickBooks. I'll respond with the information and resources you need.
Make it easy for customers to pay you, and manage it all in QuickBooks.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here
These cookies are strictly necessary to provide you with the services and features available through our site. Because these cookies are strictly necessary to deliver the site, you cannot refuse them without impacting how the site functions.
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.