Thanks for taking the time to share your concerns here in the QuickBooks Community, @Laurie6208.
I hope you're having a great day so far.
I recommend contacting our Payroll Support Team for this one. Our payroll agents can review your account in a secure environment and investigate this matter further. You can use the link I'm including below to connect with our team directly.
Please don't hesitate to let me know if there is anything else I can assist you with. Take care!
