why won't my w9 info save?

Hi there, @HICatLady. Let's take a few steps together to troubleshoot and ensure your W-9 information is saved in QuickBooks Online (QBO).

Since you've already reloaded the page, please log out of your account. Wait a few moments, then sign back in.

If the issue persists, I recommend opening an incognito window to access the product with a clean slate. You can also switch to other supported browsers for better compatibility.     

In the meantime, you can invite your contractors to add their own W-9 tax information in QBO.

To be guided on submitting your 1099s, please check out this article: Create and file 1099s with QuickBooks.

Please don't hesitate to leave a comment below if you have further questions. I'm here to help.

Hi there, @HICatLady. 

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We’ll be glad to assist further if needed.