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jennhymasc21
Level 1

Why would I get a successful notice in Payroll direct deposit and yet it never went through?

QBO emailed me saying the payroll was successfull, our bank said it never came through
3 Comments 3
elizabethsteffen
Level 1

Why would I get a successful notice in Payroll direct deposit and yet it never went through?

Me too, and when I call, it hangs up on me because it says the call volume is too high.

ShiellaGraceA
QuickBooks Team

Why would I get a successful notice in Payroll direct deposit and yet it never went through?

Thanks for posting here about your payroll concern, @elizabethsteffen and jennhymasc21.

 

 

Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. 

 

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

builder323232
Level 1

Why would I get a successful notice in Payroll direct deposit and yet it never went through?

I also received confirmation of Direct deposit, and employees have not received their checks

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