This has always been a problem. We have been trying for three years to get this to work. My advice? Forget asking for help. They have no clue. Just print your Ws-2. This is SOP for Intuit. It's outrageous that a company of Intuit's size, especially with their flagship product, QB Enterprise, continues to publish error-prone software. (There are other bugs we experience that they have proven completely unable to solve.) One more piece of advice: when an upgrade is published, wait a couple of months before installing it. The upgrades usually come with bugs that Intuit relies on their customers to find.
