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Welcome to the Community, lauram02. I appreciate your detailed information.
If their Workforce account is already active, you won't need to invite them. In the event your employee still has access to their phone number and/or email address that are linked with the Workforce account, they can recover it by selecting the I forgot my user ID or password option on their Workforce sign in page.
In the event your employee is able to get back into their account, they can update the email on file.
Here's how:
- Go to the Profile menu.
- Click Edit on Personal info or Tax withholding.
- They'll need to confirm their identity via text message to the phone number on file.
- Make the necessary changes.
- Select Save or Confirm.
If your employee isn't able to get into their account and continues seeing a "We can't sign you in." message, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
If there's any questions, I'm just a post away. Have an awesome Tuesday!
