How are you today, @Finaco?
I hope you're doing well and enjoying the day so far.
Is the employee receiving a certain error message when trying to log in? It sounds like maybe your employee forgot their login credentials. If this is the case, they can simply change their password. Clicking on the I forgot my user ID or password link should help them reset their QuickBooks Workforce account.
Some other possible reasons the employee can't log in:
- If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
- If you have access to QuickBooks Online, you'll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
- Your invite is valid for up to 30 days from when it was sent. If it's been longer than 30 days, have your employer send you a new invite.
- If your employer had to resend your invite, make sure to open the most recent invite.
For additional information and workarounds check out Set up your QuickBooks Workforce account.
I'll be sure to keep an eye out for your reply. Don't hesitate to let me know if you have any other questions or concerns. Chat with you soon!
