The details you've provided are much appreciated, @americanm1. I'll point you in the right direction to ensure your old business address doesn't appear in your i-9 form when accepting invitations to fill out the employer fields on the form.
Please know that the address used in your tax and eligibility forms is the legal address you entered in the Account and settings in QBO. Since you've already verified that the address added is correct, I recommend contacting our Live Support Team again. This way, they can check the information you have in the system and determine the root cause of the problem. They'll also provide the necessary steps to rectify it so the old address won't show on the i-9 form when processing it in the future. These are the steps:
- Access your QuickBooks Online company.
- On the top right corner, click (?) Help.
- Select Contact Us, then select a topic to connect with the right expert.
- choose your preferred way to connect.
For more details, visit this page: Get help with QuickBooks products and services.
Additionally, check out this article if you wish to modify an employee's information in the program: Edit or change employee info in payroll.
On the other hand, you can Explore QuickBooks Payroll to help streamline your payroll processes in the program. Our experts will also be able to share their tips and tricks on handling payroll-related tasks in the program.
I'll be here in the Community space 24/7 and encourage you to share your ideas below so I can assist in rectifying things in QuickBooks. Keep safe.
