Wrong State shown in filing section for payroll taxes

accounting288 · ‎April 16, 2025

I am an Alabama company with Alabama-based employees. Last October, I had an employee quit and move out of state. When I updated his mailing address for his final paycheck, my QuickBooks now shows I owe a return for SC. We have never worked in SC. I updated the employee's address back to AL, and it still shows. When I try to click to file the return and mark as zero, it takes me to a page that says I need to configure taxes for SC. When I click that, I get a page cannot be found error. It's an endless cycle. No,w even though that employee shows terminated as of October last year, it still shows a past due return for SC for the last quarter of last year, and now it is showing one for the first quarter of this year. I currently have only one employee who resides in AL. My setup shows the correct location address, company address, state for AL for withholding and that is what is being withheld. How do I get rid of this state that is lingering in my QuickBooks and get it to show the correct filing state in the filing section?

MorganB

Hi there, accounting288.

Thanks for turning to the Community for support. I want to make sure the correct state shows for filing taxes in QuickBooks Online.

Since you mentioned the filing request for South Carolina still shows even after changing the employee's address back, I recommend clearing the browser cache as an initial troubleshooting step. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can cause certain viewing and performance errors within the system, such as the changes you made not updating. Clearing it will resolve anything that is preventing the QuickBooks pages to not load correctly. Here's how to get this done in Chrome for example:

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

Please give this a try and let me know how things look afterward. I'll be here to help if you need me.

accounting288

Thank you so much for your response. I gave it a try and cleared the cache but I am still seeing the SC return fiing due and it does NOT show the filing due for Alabama although on the taxes due screen, that is all that shows. Its just on the filing screen that SC shows.

ShangY

Thank you for getting back to us with an update on the issue you've been experiencing, @accounting288. I appreciate your efforts in attempting the suggested troubleshooting steps by clearing the cache. Given that you have already performed the initial troubleshooting actions and the issue continues, I recommend reaching out to our Live Support Team for further assistance. Rest assured, you're in good hands.

Here's how:

Log in to your QuickBooks Online account.
Click on the Help (?) icon.
If you have a question or topic you need assistance with, you can either go to the Assistant tab and enter your query, or navigate to the Search tab and type in a keyword or topic to reveal the Contact Us button.
You can choose to Chat or Get a callback from the live expert.

Please know that support is available for Plus, Essentials, and Simple Start subscribers from Monday through Friday, 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can reach them at any time, any day.

Thank you for your patience and understanding. Please know that my team and I are committed to ensuring that your experience with our service is smooth and efficient. Please do not hesitate to reach out to us if you have any more questions or concerns. Have a good one.

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Wrong State shown in filing section for payroll taxes