Hello there, Deb. Before we get started, may I know if the Windows OS you're using (Windows 10 or Windows 11) is the 64-bit edition?
It's because the current QuickBooks Desktop versions require a 64-bit system for support.
You can follow what @SIAB implies: "Click the icon to run the QB program and hold down the CTRL key simultaneously while the process is running."
I also suggest checking if the specific year and version of your QuickBooks Desktop product matches the version of Windows you are running.
Once compatibility is confirmed, we must remove all existing installation files, including any corrupted ones, and reinstall the program. But first, we'll need to create a Backup. After that, we'll proceed with reinstalling.
If the reboot loop persists even after completing the clean installation, the issue needs to be checked by our Live support team for further investigation.
Here's how you can reach them:
- Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
- Choose QuickBooks Desktop, then click Continue.
- Select the right edition of QuickBooks that you're using, then type in a short description of your concern.
- Click Chat with us or Have us call you.
While reaching out to our Live support teams, you can use the QuickBooks Tool Hub. It helps fix common errors. However, you'll need to close QuickBooks to use the tool hub. This article will guide you through the entire process: Fixing common problems using the QuickBooks Desktop Tool Hub.
We're always here to help, just let us know if you have further questions about updating your QuickBooks.
