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Level 1

9999 error - Wells Fargo

I am getting a 9999 error when I try to update my Wells Fargo account. Any ideas?
3 Comments
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QuickBooks Team

9999 error - Wells Fargo

Hello there, @ap6.

 

I appreciate you took the time to let us know about this.

 

Our engineers are aware of this issue and currently investigating the occurrence of the error 9999 with Wells Fargo bank. To obtain further information about this error, I suggest contacting one of our phone agents. They have the necessary tools to add you to our notification list.

 

Once you're subscribed, we'll be sure to let you know when updates are available, or once the issue is resolved. You can get their most current contact details through the link below.

 

Get help with QuickBooks Online

 

We’re actively working towards resolving this issue as soon as possible. Thank you for your patience and understanding. If you have other concerns, just let me know. I'd be happy to help.

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Level 1

9999 error - Wells Fargo

I do not think this is fixed because I am still getting error 9999 on two of my Wells Fargo links. Not Happy.

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QuickBooks Team

9999 error - Wells Fargo

Hi there, @thesprucekitchen.

 

Thank you for reaching out to the Community and letting us know what's happening on your Banking page.

 

I can help you report the Error 9999 (Wells Fargo) you're getting:

  1. On the error message, click Report Issue.
  2. Enter your name and email address.
  3. Click Submit.

That will automatically add you to the list of affected users so you can receive resolution updates via email. The notification list is the fastest way for us to update you on when a fix has been implemented, and it also allows our engineers to see how widespread an issue is and if there are any common components between affected users.

 

I want you to know that your voice matters and I'm submitting feedback on your behalf. Feedback is sent to the Management Team to determine what we need to implement moving forward to provide the best QuickBooks experience and ensure this doesn't happen again.

 

I will also personally add a message in this thread as soon as this issue is rectified.

 

Let me know if you have other questions about QuickBooks. I'm always here to offer help. Have a good one.

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