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hcmcoffee
Level 1

after installation i get a msg that I have an incorrect product number

i downloaded QB Desktop Pro 2023 and entered my license number and product number, but got msg that product number was incorrect. I checked both my receipt, and the info from company file and the number is correct. Could it be that my download is incorrect as my product name is QB Desktop Pro Plus but that specific product isn't listed on my download?

 

2 Comments 2
Chrea
Level 8

after installation i get a msg that I have an incorrect product number

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

ThomasJosephD
QuickBooks Team

after installation i get a msg that I have an incorrect product number

QuickBooks Desktop Pro and QuickBooks Desktop Pro Plus are different versions, with Pro Plus serving as an enhanced upgrade of the Pro version. Allow me to guide you through the right way to successfully install QuickBooks, hcmcoffee.

 

Currently, downloading Pro Plus directly to your computer is unavailable due to its advanced capabilities. I recommend contacting our live support team for further assistance with this matter. They will check your license, help you download the correct version, and guide you through the installation process.

 

Here's how you can connect to our live expert:

  1. Open QuickBooks.
  2. Navigate to Help.
  3. Choose QuickBooks Desktop Help/Contact Us.
  4. Click Contact Us.
  5. Enter your concern and hit Continue.
  6. Sign in and Continue.

 

You can refer to our support hours to find the best time to connect with our live experts: Get help with QuickBooks products and services.

 

Additionally, I've included this article to assist you in using the CAMPs in QuickBooks Desktop.

 

Furthermore, here are some articles that may help you with your next steps in the future:

 

We're committed to ensuring your QuickBooks installation process is smooth and error-free. If you have any further questions or need additional assistance, please don't hesitate to reply. We're here to help and will reply promptly to address your concerns.

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