We're glad you've visited this forum for assistance, Karen. I know a fix to overcome issues encountered in the QuickBooks Self-Employed (QBSE) app. Let me guide you through the detailed process.
Beforehand, we would like to ask for additional details about your concern to help us identify the most relevant resolution or workaround. That said, do you encounter an error when navigating the app? What exact behavior do you experience that hinders you from performing your tasks seamlessly?
In the meantime, let's troubleshoot the app to remove the significant amount of corrupted data built up during the operation, causing unexpected behaviors. You can proceed to the steps below, depending on your device:
For iOS:
- Head to your device's Settings, then pick General.
- Choose iPhone Storage and tap the QBSE app.
- Click Offload App to free up storage space without deleting your app's documents and data.
Once offloaded, you can no longer run the app. Hence, locate it from your Home Screen to reactivate it. From there, tap the app icon to begin the download and reinstall.
For Android:
- Open the QBSE app.
- Click the Menu ☰ and tap More Options ⋮.
- Select Settings, then Refresh Data.
- Pick YES to confirm.
If the issue persists, I recommend uninstalling and reinstalling the software to remove all related data from your device and refresh the system.
On the other hand, you might want to visit this material for guidance on organizing your income and expenses to efficiently determine how your industry is doing financially: Categorize transactions in QuickBooks Self-Employed.
We're always equipped with information and resources to answer inquiries with the QuickBooks Self-Employed app, specifically when tracking business finances and performing related duties. Drop by in this thread, and we'll respond to you promptly.
