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RangerZ
Level 4

Attachment Links Broken

I have a client for whom we recently moved the data files to another location.

 

We created a new folder for the company, performed a backup of the company, copied the Attach folder to the new location and then restored the company.

 

Based on item 3 of the following article.  This should maintain our attachments, but did not. https://quickbooks.intuit.com/learn-support/en-us/help-article/multi-user-mode/quickbooks-document-c...

 

I then ran the utility to Repair Links, but it indicated that it could not fix all the links.  When we go to a customer card and click on the link element it disappears.

 

While we still have the files, the link has been broken to hundreds of customer cards.  The process of recreating these links would be extremely time consuming.

 

How can this be fixed systematically?

1 Comment 1
Tori B
QuickBooks Team

Attachment Links Broken

Hi there, @RangerZ.

 

Thanks for reaching out. I hope you're having a great day. 

 

It sounds like all the attachments didn't copy over during the move. Please keep in mind that you'll need to bring over all QuickBooks Folders when moving a company file to a new location. Since it sounds like you've followed all the right steps, I recommend contacting our Technical Support Team. This way, one of our agents can screen share with you and investigate this matter further. 

 

To connect with our team directly: 

 

 

Please let me know if there is anything else I can assist you with. Take care! 

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