Thanks for getting in touch with us, tricounty1,
I want to make sure you're able to get past the error message you're getting when running payroll.
You'll normally get this error if an employee you're trying to pay has been made inactive in QuickBooks Online. To check for inactive employees that need to be reactivated, follow the steps below:
1. Select Workers from the left menu.
2. Choose Employees.
3. From the Employees List drop-down menu, select Inactive Employees.
However, if none of the employees you're processing payroll is inactive, I'd recommend getting in touch with our QuickBooks Online Care Support. There they can check what's causing this odd behavior and can provide additional workarounds to complete your work.
Here's how to contact us: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64
That should point you on the right track. Please update me how this goes. I want to ensure your issue gets taken care of.
Hi, did you ever figure this out? I am getting the same message when I try and process payroll. Employee and all appropriate payroll accounts are active. I have been on the phone with QB Accountant for almost 2 hours total and they have no idea what is going on.
Thanks for bringing this error prompt to my attention, @cday.
I'm here to help ensure you're able to successfully get the passed the error and process payroll. Let's get started.
You'll be prompted with the error when the system detects that the payroll account or payroll item you’re trying to use has been inactivated. To fix this, let's checked whether it is accidentally deleted or inactivated.
You can do the same for the troubleshooting for the payroll items listed on your account and other fields. Here are the steps to verify the status of each fields:
If the issue persists, I’d suggest contacting our Payroll Support Team. A payroll agent would be able to further check on the root cause of the error via secured remote access session.
Here’s how to contact us:
Stay in touch to let me know how it works on your end. I'm always here to help you managing the different lists in your QuickBooks account. Have a great day ahead!
Another thing you can check is Gear>Payroll Settings> Accounting Preferences
Check that the payroll expense:Wages and all of the other accounts listed are actually listed in the Chart of Accounts.
In my situation, they were all not listed in the Chart of Accounts and had to be recreated and then we had to choose those accounts again in Gear>Payroll Settings> Accounting Preferences
Hope this helps!