can help you import your list of items, how do I make a partial refund.
Let's ensure that the accounts you selected are not sub-accounts and it's already created within the system. You can also isolate these kinds of unexpected behavior by using a private browser and import your list from there. To open one, you can follow these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Then, you can follow these steps on how to import your list:
- Go to the Gear icon and select Import data.
- Select Products and Services.
- Click Browse and select the Excel file to open.
- Then, Next. Ensure that you map the QuickBooks Online field to your Excel field.
- Click Expense Account under Expense Account and Income Account for Income Account fields. Click Next.
- Look into the accounts if it's still highlighted with red. Ensure that it's not a subaccount.
- Click Import.
If you're able to successfully import your list, you can switch back to the main browser and clear the cache. You'll also want to alternatively import your list through a different supported browser.
For more details, you can use these links on how to import products and services into QuickBooks Online and keep track of your inventory.
Let me know if you have other questions. Take care and have a great day!
