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dts2k14
Level 1

Could you please cancel and refund my

For seven days I've been trying to get rid of my subscription old data to no avail could someone please help me before I cancel this again. As well asFor seven days I've been trying to get rid of my subscription old data to no avail could someone please help me before I cancel this again. As well as
4 Comments 4
MorganB
Content Leader

Could you please cancel and refund my

Hello, dts2k14.

 

Thanks for reaching out here in the Community.

 

I hate to hear you need to cancel your QuickBooks Online subscription, but also know that sometimes business needs change. If you no longer need our services, there are just a few steps to cancel your account. Here's how:

 

1. After signing in as an admin user, click the Gear icon in the top right corner.

2. Select Account and Settings.

3. Choose the Billing & Subscription tab.

4. In the QuickBooks section, select Cancel subscription or Cancel Trial.

5. Complete the steps to cancel your subscription.

 

The following article offers additional info about this process and details about what happens to your data after canceling: https://quickbooks.intuit.com/learn-support/en-us/cancel-products-or-services/cancel-your-quickbooks....

 

You're always welcome here in the Community if you ever decide to use QuickBooks again in the future. Take care!

Mvoil
Level 1

Could you please cancel and refund my

When I sign in it takes me to the payment page thanking me for giving you another chance. And I can go no further! Thing is, I've already paid ! Twice! 7 dollars and the last time was on the phone with you Folks for 4 hours. I was able to get into my account one time on that day and have never been able to since. Please cancel my membership and refund my money. And I don't want to know how to do it

 I want you to do it for me please. I just cannot deal with you anymore. The trial worked great and then you pay and it all goes to shi&.

Mvoil
Level 1

Could you please cancel and refund my

If you could get it to work I'd love to have you. 

RaymondJayO
Moderator

Could you please cancel and refund my

I can see the importance of getting your subscription cancelled and processing your refund promptly, Mvoil.

 

Did you receive an error message upon signing in to your account? Knowing more about the specific error you've encountered helps me provide an accurate resolution to fix your login issue. 

 

At QuickBooks Community, we value data security in this forum. With this, we're unable to cancel your account and process a refund. This process requires pulling up your account securely. 

 

If you're using QuickBooks Self-Employed (QBSE), let's use the test drive so you can get in touch with our support team. From there, they can cancel your subscription since you're unable to sign in to your account. Also, you can discuss with them your refund request. Here's how: 

  1. Go to this link: https://selfemployed.intuit.com/createTestDriveUser
  2. Select the Help menu at the upper right. 
  3. Enter your specific concern in the Search field. 
  4. Click Contact us
  5. Choose a way to connect with a live agent. 

 

The screenshot below shows you the third to fourth steps. 

ContactUs.PNG

 

In case you need QBSE in the future, I'd suggest visiting this website: QuickBooks Self-Employed Overview. This link covers all the information about the product features that help you track your business or personal income and expenses. 

 

However, if you're using QuickBooks Online (QBO), use the test drive through this link: https://qbo.intuit.com/redir/testdrive. Then, go to the Help menu at the upper right and click Contact Us. Once connected with a live agent, he can cancel your plan and help you process your refund. 

 

If you need QBO in the future, check out this website: QBO Basics. This link provides you helpful topics about setting up QuickBooks again and managing your income, expenses, and inventory. 

 

Please know that I'll be right here to help if you need further assistance. Take care always, Mvoil.

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