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ReneeRFP
Level 1

Customer made multiple overpayments and in processing each for a refund it wants me to print 5 separate checks. How can I combine them to just print one check?

 
3 Comments 3
Rasa-LilaM
QuickBooks Team

Customer made multiple overpayments and in processing each for a refund it wants me to print 5 separate checks. How can I combine them to just print one check?

I’m happy to see you in the Community, ReneeRFP.


To combine the refunds, you can consider deleting and recreating them. When entering the entries, record them as one transaction so you'll only print a single check.

 

Before proceeding, I suggest creating a backup to keep a record of your previous transactions. Here's how:

 

  1. Go to the File menu at the top and choose Back up Company to select Create Local Backup option.
    backup.png
  2. Mark the radio button for Local backup under the Do you want to save your back copy online or locally section.
    backup.1.png
  3. Tap the Next button to continue.
  4. This will lead you to the Backup Options screen. From there, follow the instructions to save a copy of the file.
    backup.2.png

Once you’re ready, let’s go ahead and remove the entries. Here’s how:

 

  1. Go to the Customers menu and select the Customer Center to access the Transactions tab.
    credit memo.png
  2. Navigate to the Credit Memos section and look for the transactions you’re trying to remove.
    credit memo1.png
  3. Click each one to view the complete details.
  4. In the Credit Memo screen, tap the Delete icon and then hit Yes to confirm the action.
    credit memo2.png

Perform the same procedure to the other refunds you want to remove. To enter the transaction, check out the Give your customer a credit or refund in QuickBooks Desktop for Windows for detailed instructions.


After printing the check, I recommend restoring the backup copy so you don’t have to reenter the refunds. Let me walk you through the process.

 

  1. Open QuickBooks and navigate to the File menu to choose the Open or Restore Company option.
    backup.3.png
  2. In the next window, mark the radio button for Restore a backup copy and hit Next.
    backup.4.png
  3. Select the Local backup in the Is the backup copy stored locally or online section, then tap Next.
    backup.5.png
  4. Under Open Backup Copy, find the company file and select it to continue with the process.
    backup.6.png
  5. Follow the instructions to restore the file.

For additional questions or concerns, post a comment below. I’ll be right here ready to assist further. Enjoy the rest of the day.

ReneeRFP
Level 1

Customer made multiple overpayments and in processing each for a refund it wants me to print 5 separate checks. How can I combine them to just print one check?

Thank you for the reply! Infortunately, they were over a period of time and would effect reconsiliations so I will go with multiple checks over reworking everything. 

baylanguages
Level 1

Customer made multiple overpayments and in processing each for a refund it wants me to print 5 separate checks. How can I combine them to just print one check?

I had the same problem and was just as frustrated. Here is the solution I ended up using.

 

1) I created an Invoice for the total amount of the overpayment and applied the overpayments to that invoice. I used a "dummy" item to apply the correct amount.

2) I performed a Refund/Credit of that invoice. I then issued that refund as a check.

 

Voila! ONE CHECK!

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