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Glinda
Level 1

Error 3371 / Error 1334 Quick books Pro2009

I changed computers.  My old computer drive was imaged and transferred to my new one.  I was running Windows 10 and the QB worked fine on it and still running Windows 10 on the new one.  When I try and log into QB I get the Error 3371,StatusCode -11118 could not load license data.  I read something that said to reinstall from disc.  So I tried that, I have the all Original box materials.  When I tried to install was fine for awhile then I got - Error 1334.The file 'intustmt.des' cannot be installed.   Would appreciate any help to get this fixed. 

 

2 Comments 2
4Gal
Level 10
JaeAnnC
QuickBooks Team

Error 3371 / Error 1334 Quick books Pro2009

We're happy to help, @Glinda. Let me guide you through some troubleshooting steps so you can install your QuickBooks Desktop (QBDT) on a new computer. 

 

I appreciate the effort you've put into resolving the error messages you encountered during the installation process. 

 

Error 3371, Status Code -11118 indicates that the program could not load the license data. It is caused by missing or damaged files. To resolve the issue, refer to the link provided by 4Gal above.

 

On the other hand, Error 1334 is caused by a missing or damaged QBDT installation file or a .NET framework. That said, you'll need to repair or reinstall Microsoft .NET Framework. Here's how:

 

  1. Close all open programs.
  2. Open the Windows Start menu.
  3. Enter Control Panel into the search box and open Control Panel.
  4. Go to Programs and Features.
  5. Click Uninstall a Program.
  6. Select Turn Windows features on or off.
  7. Find .NET Framework on the list, then check the settings for both .NET Framework 4.5 (or later) and .NET Framework 3.5 SP1.

 

I'll share this reference for the step-by-step guide: Manually fix Microsoft .NET Framework errors.

 

After installing, QBDT will prompt you to activate. Here's an article to help you: Activate QuickBooks Desktop for Windows.

 

Please don't hesitate to leave a reply if you have other questions about installing QBDT. The Community team is always active 24/7 to assist you. Be safe, and have a good one.

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