We have reported this issue with the Amegy bank to our engineers, scottlarock64.
Our online banking team is currently investigating this error message in your bank feed. In the meantime, you'll want to manually import the transactions.
Here's how:
- Log in to your bank's website.
- Select the date range of the transactions that you need to import.
- Select an approved file type (CSV, QFX, QBO, OFX).
- Download the file to your computer.
- Log in to your QuickBooks Online account.
- On the Banking page, click the Upload button.
- Browse your computer for the bank file you saved and complete the import process.
Right now, only the manual import is your other option to bring your transactions into QBO. While we're working on getting the error fixed, I'd suggest contacting our Customer Care Team. They'll add you to the containment list so you'll be notified once this issue is resolved.
Here's how:
- Go to this website https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Click the Solving issues & error messages topic.
- Click the Banking sub-topic.
- Scroll down and click the Get Phone Number button.
Please let me know if there's anything else you need. Thanks for dropping by.