Has anyone had a customer receive an error message "you can try again, or come back later and try connecting then".

Thanks for bring this to our attention, @kaj713.

There is an ongoing investigation with this. Some of our customer are getting similar reports when trying to make payments through E-Invoices. Our engineers are doing their best fix the issue in a timely manner. I recommend to contacting our customer support so they can add your account the list of the affected. This will help them in notifying you if the updates are available.
 

We'll appreciate you patience and understanding while waiting for the response. 

Please let me know if you need anything else by clicking the reply below. I'll get back to you in moment.

Do you have a number that I can get through too. I wasted three hours on the phone today to get nowhere.

Thanks

Keith

Glad to have you back, @kaj713.

We've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

Please see the steps and snips below for your reference:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Just leave a reply below if you have any other concerns. I'll be around to help you out. Have a good one!

Thanks, Raymond.

One thing you could do is Look up Case #[removed] as to why that payment got returned the last quarter.  I am 99.9% sure this is not an "Insufficient funds" situation.

thank you

It's my utmost priority to help get this payment concern addressed, @khegge.

However, payment specific concerns like this are handled by our Live Support Team. We want to protect the sensitive account information in this public forum to ensure your security.

To verify the reason behind the payment that was returned last quarter, I suggest contacting our Live Support Team. They have the necessary tools to check o your account and determine the root cause of the refund.

You can reach them by following the steps I've shared above.

If you have any other questions, feel free to post here anytime. Thank you and have a nice day.

Quite disheartening to see this still hasn't been resolved 2 years later. This issue is serious and the engineers still haven't figured it out? Small businesses need every dime and it's held up because of some glitch that noone can fix. 

Hi there, YvonneHa.

I hate to hear you're having some trouble. I want to make sure this error message is resolved for you.

For payment concerns, I recommend reaching out to the Support Team for more info. An agent will be able to take a closer look at your specific account details to see what's causing this issue, as well as escalate it further for you. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following linked article provides these steps if you need them again in the future: QuickBooks Online Support

Feel free to reach back out here if you have any other questions or concerns.

So I had already reached out via chat AND phone and was advised that the "back office and engineers will have to help. I will escalate your case..." what that translates to is there is no fix and won't be one any time soon. This is the reason I came to the community to see what someone else was able to do. This problem appears to go back to at least 2018 based on the threads....