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Level 1

Has anyone seen following error when downloading attachments? {"message": "An unexpected failure occurred.","code":-1} I am downloading 75 attachments at a time.

75 downloads are working n generally but for a particular time period, it is choking and throwing this error.  QB tech support was no help.  i am trying to download all of my attachments in my account before i cancel my account.
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Anonymous
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Has anyone seen following error when downloading attachments? {"message": "An unexpected failure occurred.","code":-1} I am downloading 75 attachments at a time.

Thanks for getting in touch with us today, fence,

 

Let me help you get this sorted out.

 

May I know if this is happening across all the web browsers? If not, we can try downloading your attachments in a private browser. Doing this does not save your browsing history making it a good place to isolate web data issues.

 

Here's how to switch to a private browser:

 

Google Chrome: press Ctrl Shift N
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

If you're not getting the same result in the incognito window, you can go back to regular browsing and clear your browser's cache. However, if the issue persists, you can try uploading the attachments in lesser batch intervals.

 

Please fill me in with the outcome, fence. I'm here to help you whenever you needed me.

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