Hello, I'm trying to open a new QBs online acct, but I keep getting an error message with the payment being processed.

Hi allen10,

This usually happens if your browser tends to hold information that causes QuickBooks (QBO) to act unusual behavior. You can log in to your QBO account using a private window. This is to rule out any cache-related issues.

To do this: 

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
 
If it works, clear your browser's cache to speed up the loading process of the QBO website and so you'll not be getting the error message.

Also, you might want to switch to a different browser. However, if you're still getting the same error, I suggest reaching out to our support team to investigate this further. This way, someone will help you check if another user is experiencing the same issue. They have also the tools to pull up your account in a secure environment.

Here's how to reach them:

1. Sign in to your account.
2. Click Help.
3. Select Contact Us.

For future reference, here's an article that will help customer pay invoices online: How To Let Customers Pay Their Invoices Online.

Keep me posted if you have any other concerns. I'll be right here to help you.

Try open one of the links below on your incognito/private browser

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

If the problem still persists, check your browser setting.

1. Go to your Chrome browser

2. Type chrome://settings/content/cookies

3. Find "Allow" and clink "Add" button

4. Add intuit.com and qbo.intuit.com

5. Retry to subscribe

If you are using other browser, you may try to add those cookies as well.

Hope it helps.