Thanks for turning to the Community about your concern, omisyokeleggs-gm.
We checked on your cases and see that most times you are getting a response within 24 hours which is in line with our standard response time of 24-48 hours (excluding weekends). I know how important it is for you to have all your QuickBooks Self-Employed (QBSE) questions or issues taken care of right away. This will help save time because you can continue in performing other tasks you’ll have to attend to.
If you’re unable to receive any updates from our support team (24-48 hrs), I still recommend contacting us again. One of our specialists can take a look into your cases and review the notes from the previous chat or call. Then guide you on how to apply the solution to fix your issue.
To reach them:
We have collated resources to guide customers on how to easily perform any tasks in QBSE: Self-help articles. The topics include account management, banking, mileage tracking, processing taxes, and forms. Make sure to click on the link to see the complete details.
If you have product concerns or questions on how to perform a specific process, let me know in the comment section below. I’ll get back to answer them for you. Have a good one.
I’m not sure who this is responding but you need to look again at my case. My problem is still NOT resolved, my $24 dollar refund has not been issued and if you call customer service having a rooster constantly crowing LOUDLY in the background and the “help” technician consistently telling you they don’t have a supervisor or an escalation team then your definition of customer service needs serious revision. Two “off shore” technicians were of no use today, told me maybe some would get back to me in a week, the escalation team and their supervisor wasn’t taking calls, the second person told me the first person was the manager. Is this the kind of people you allow to access customer’s banking information? This is appalling.
Thanks for coming back and for sharing your experience with our Customer Care team, @Omisyokeleggs. I want to help ensure you'll get the refund you've requested.
Please know that we don't have any access to any of our customer's banking information. When you request the refund, our billing team will be the one to process it for you.
Additionally, the Community is a public forum. Thus, we don't have visibility of your information. I also understand the urgency to get this resolved, and that you've already contacted our customer care team. However, I'd still recommend you contact them again so you can make a follow-up on the status of your case.
At this point, you'll want to select the messaging option. You can also contact the phone number listed below in this article: Contact QuickBooks Self-Employed Support.
I'm always willing to help you some more with any of your additional or other concerns. Take care!