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debijr1
Level 1

How do I remove registered user from desktop that has crashed so I can use it on new computer?

I have an old, 2011, copy of Quickbooks desktop that I don't use a lot but I need to access it. It was used on an older computer that is no longer working. How can I remove the user on it so I can use it on my new computer?

2 Comments 2
AldritchM
QuickBooks Team

How do I remove registered user from desktop that has crashed so I can use it on new computer?

Hi, debbierossmiller.

 

Let me help you and share some insights on how to use the QBDT v2011 on your new computer.

 

Close QuickBooks Desktop Point of Sale, and use the Exit option in the File menu. Don't click the X in the upper right corner. If closing the program doesn't release the licenses, restart all workstations to prevent POS from detecting too many open workstations. 

 

  1. From your Point of Sale server, right-click the Windows Start button, then choose Open Windows Explorer.
  2. Click Organize, then select Folder and Search Options.
  3. Go to the View tab, select Show hidden files and folders, then clear the checkbox for Hide protected system operating files.
  4. Click Yes to the warning, then select OK.
  5. Navigate to the location: C:\Program Data\Intuit\Entitlement Client\XX (where XX is the highest number version you see)
  6. From your keyboard, press CTRL + A + Delete, then click Yes on the pop-up message. This lets you delete all the contents of the folder at once.
  7. Open QuickBooks Desktop Point of Sale and complete the registration process again.

 

If the error persists, proceed to Solution 4.

 

For more info, check this article on preventing POS from thinking there are too many workstations open: Close all workstations.

 

Ensure you prepare the product and the license numbers since QuickBooks will ask you to register the product again. If you'll be asked for a validation code, I'd suggest contacting live support since it's an unsupported version. 

 

I'd leave this article that you may use in the future references:

 

 

If you have questions about the newest version of QuickBooks Desktop, don't hesitate to reply. I'm always around to help!

4Gal
Level 10

How do I remove registered user from desktop that has crashed so I can use it on new computer?

@debijr1 

Can you access CAMPS as the Primary Contact and find your license code there?

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