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mark23
Level 1

How do I resolve the "inactive items" error message when I try to run payroll? I can't get an answer out of support.

Migrated last month from standalone version.  Since migrating, payroll will not run, throwing error message saying it's trying to use inactive items.  Been on with support three times, and I can't get an answer out of them.
1 Comment 1
Catherine_B
QuickBooks Team

How do I resolve the "inactive items" error message when I try to run payroll? I can't get an answer out of support.

Our engineering team is still working on the error when trying to run payroll, mark23.

 

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