I want to start by acknowledging how challenging this situation must be for you, Janice. I'm here to help you find a solution. This way, we can reconnect your credit card again in QuickBooks Self-Employed.
To begin, could you please provide the name of your bank? This information will allow us to check for any reported issues with your financial institution.
In the meantime, we can perform troubleshooting steps to fix the problem. Let's start by opening your account in a private window and connecting your account from there. This will help us check if the issue is related to cache build-up.
Simply press the following shortcut keys to access this mode:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you successfully connect your credit card account in private mode, clear your browser's cache and try again in a regular window. If the issue persists, try using an alternative supported browser.
Once connected, QuickBooks will automatically download your latest available transactions. You'll then need to review and approve the categorizations suggested by QuickBooks.
If you encounter any difficulties or have additional questions about connecting credit card accounts in QBSE, please don't hesitate to post. We're here to provide further assistance and ensure a smooth experience for you.
