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How to resolve errors not fixed by running "Rebuild Data"

I recently ran the "Rebuild Data" utility. After the process was completed, the report noted the following: "We couldn't fix some of your errors, but don't worry! We can help. Please contact support for assistance.

 

Under "Errors we couldn't fix," the following items were listed:

 

Item History:

  • Error
    • VRI: Parent item modified by child. Issue flagged and fixed.

Price Rules:

  • Error at line 15172 (3)
    • A record (rule: End User 0% no discount) referencing deleted customer with RecNum4768 found in price_rule_scope_detail.
    • 1 record(s) referencing deleted customer(s) found.
    • An error occured in VerifyPriceRulesReferenceDeletedEntities : -142- "Correlation name '???' not found".

Is there a way I can fix these errors? Do they need to be fixed?

 

Thanks for your help.

1 Comment
QuickBooks Team

Re: How to resolve errors not fixed by running "Rebuild Data"

Thanks for letting us know, Ocean Equipment.

 

I'm here to guide you to the right support and make sure you'll get the best help with the error you're receiving. 

 

I appreciate the troubleshooting steps you've performed which to verify and rebuild the data in QuickBooks to remove any damaging information from the file. To investigate this further, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have additional tools to do a remote session, and process other troubleshooting steps to isolate the error. 

 

Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes. I'll be around to help if you have any other concerns. Have a good one. 

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