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Level 1

I am getting this error code - what does it mean? "Unexpected problem : -37112"

 
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QuickBooks Team

I am getting this error code - what does it mean? "Unexpected problem : -37112"

Thank you for posting here in the Community, @erron.

 

Currently, we have an ongoing investigation of this Unexpected problem: -37112. Rest assured that our engineers are actively working on an immediate fix.

 

I also encourage you to reach out to our Customer Care Team. This way, you will get notified of any updates on the progress of the investigation via email. Please provide the INV-44910 to the representative as your reference.

 

Here's how to contact our customer support:

  1. Go to Help.
  2. Click Contact Us.
  3. Let them know about your concern.
  4. Click Continue, then select if you want to schedule a callback.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

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Level 4

I am getting this error code - what does it mean? "Unexpected problem : -37112"

Scenario 1: Error (-32122) when using the Receive Payment section. Some customers who clear the browser's cache rid this error. This deletes files that are affecting the browsing performance.


Scenario 2: Business Validation Error. Unexpected Internal Error (-32122). The card declines due to the merchant attempting to record a Sales Receipt in QuickBooks Online that has the same number of one that already exists.


You can run and customize a Sales by Customer Detail report to track Sales Receipts lists only. Then, determine and delete duplicate Sales Receipt that's causing the error message.


Here's how:
1. Go to Report.
2. Enter Sales by Customer Detail report on the search bar.
3. At the upper right corner, click the Customize button.
4. On the Rows/columns, click change columns, then select the columns that are needed to show in your report.
5. On the Filters tab, choose the Transaction type.
6. Put a check mark for Sales Receipt.
7. Click Run report.


Scenario 3: Business Validation Error. Unexpected Internal Error (-32122). Occurs when QuickBooks connections need to be validated by the system. To get this fix, you can post your concern in our Intuit Developer Forum and interact with different experts to get the help you need.

 

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