Thank you for turning to the Community for help with your question about upgrading to QuickBooks Online (QBO), micahwhitman.
I recognize how important it is for your business to switch to (QBO). I'm here to ensure the appropriate support handles your subscription concern.
Since you're unable to upgrade to the online program, I recommend reaching out to our QuickBooks Self-Employed (QBSE) Support Team. They can guide you through the process of changing your current subscription to the right one. Our specialists will help you automatically move your data to QBO.
To get the contact details:
- Go to the Assistant menu from the top bar to open the QB Assistant window.
- Enter a brief description of the issue in the Type something field.
- Tap the I still need a human menu to view the support options.
- From there, choose Message an agent to start a conversation or Get a callback to speak with an agent.
To help with the transition and get your company file started, read the walkthrough guide for QuickBooks Online.
We've compiled a collection of resources to aid you in navigating the online program. The following links include articles and videos that will help you get used to the features and processes:
If you have additional questions about upgrading to QBO or need further assistance with specific QuickBooks tasks, leave a comment below. I'll get back to make sure you're taken care of. Have a great day ahead, micahwhitman.
